The Department of Human Assistance (DHA) Ombudsperson is available to help Sacramento County residents who are having difficulty obtaining services within the department. The Ombudsperson is a liaison between DHA and the public, customer, and other governmental and private agencies.
Purpose
The Ombudsperson provides the following services:
- Conducts independent reviews of complaints concerning department policies or practices.
- Ensure that policies and practices are consistent with the goals and missions of the Department of Human Assistance.
- Ensures that individuals are treated fairly, respectfully and with dignity.
- Makes referrals and recommendations when appropriate.
Working with the Department of Human Assistance
- Keep good records, take notes, and save your documents.
- Contact the following people in the order listed prior to calling the Ombudsperson:
- The Service Center at (800) 560-0976, or your assigned Social Worker or Case Manager
- Their Supervisor
- Their Program Manager
Contact Information
For more information, call the DHA Office of the Ombudsperson (916) 875-3555 or email dha-ombudsperson@saccounty.gov .
If you believe that you were treated inappropriately or differently solely because of
- Race, color, national origin (including language)
- Ancestry, ethnic group identification
- Physical or mental disability
- Age
- Sex, gender, gender identity or expression, sexual orientation
- Marital status, domestic partnership
- Medical condition, genetic information
- Religion or political affiliation
- Citizenship or immigration status
- Any other protected basis under federal or state law
State and Federal regulations allow for you to file a civil rights complaint directly with the Civil Rights Coordinator for the Department of Human Assistance at (916) 876-4455 or Fax: 854-9265. Civil Rights Information.